Al Siraj Electronics Repairing — Dubai, UAE
Effective Date: 5 July 2025
Last Updated: 5 July 2025
Al Siraj Electronics Repairing (‘Al Siraj’, ‘we’, ‘our’, or ‘us’) is committed to protecting the privacy of every customer, visitor, and business contact who interacts with us. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what choices you have.
By visiting alsirajelectronicsrepairing.ae, booking a repair service, or contacting us by phone or WhatsApp, you agree to the practices described in this policy. If you do not agree, please do not use our services or website.
Who We Are
Al Siraj Electronics Repairing is a licensed appliance repair company headquartered in the Sharjah Industrial Area, operating mobile repair vans across all areas of Dubai, UAE.
- Business Name: Al Siraj Electronics Repairing
- Website: alsirajelectronicsrepairing.ae
- Phone / WhatsApp: +971 524 551 441
- Email: alsirajexpert@gmail.com
- Address: Dubai, United Arab Emirates
Information We Collect
We collect only the information needed to provide our repair services and communicate with you effectively. This falls into two categories.
Information You Provide Directly
- Full name
- Phone number and / or WhatsApp number
- Email address
- Home or property address where the repair is required
- Appliance brand, model, and description of the fault
- Payment details (where applicable — processed securely through our payment provider)
- Any additional notes or photographs you share when booking
Information Collected Automatically
When you visit our website, standard technical data may be collected automatically by our hosting platform and analytics tools. This includes your IP address, browser type, device type, referring URL, pages viewed, and visit duration. This data is aggregated and used only to improve website performance and user experience. It is not linked to your personal identity.
How We Use Your Information
We use the personal information we collect strictly for the following purposes:
- To confirm and schedule your repair booking
- To dispatch a certified technician to your property
- To provide you with a transparent repair quote before any work begins
- To issue your 12-month written warranty invoice after a completed repair
- To follow up after service delivery to confirm satisfaction
- To respond to enquiries submitted by phone, WhatsApp, email, or online form
- To process payments where applicable
- To comply with legal obligations under UAE law
We do not use your personal data for automated decision-making, profiling, or any purpose unrelated to the service you requested.
Legal Basis for Processing (UAE Compliance)
Al Siraj Electronics Repairing processes personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Our legal bases for processing are:
- Contractual necessity — to fulfil a repair service booking you have placed
- Legitimate interests — to communicate about your booking and service aftercare
- Legal obligation — to comply with applicable UAE laws and regulatory requirements
- Consent — where you have explicitly agreed, such as opting in to service reminders
How We Share Your Information
We do not sell, rent, or trade your personal information to any third party. We share your data only in the following limited circumstances:
- With our technicians and internal operations team, solely to complete your repair
- With payment processors, when a transaction is involved, under strict data protection agreements
- With government or regulatory authorities, when required by UAE law or a valid legal request
Any third party that handles data on our behalf is contractually required to protect it to a standard no less stringent than our own.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose it was collected for. As a general guide:
- Booking and repair records — retained for a minimum of 3 years to support warranty claims and service history
- Payment records — retained for the period required by UAE tax and financial regulations (typically 5 years)
- Marketing communications (where applicable) — retained until you withdraw consent
Once retention periods have expired, data is securely deleted or anonymised in a way that makes re-identification impossible.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use the site. Cookies are small data files stored on your device.
Types of Cookies We May Use
- Essential cookies — required for the website to function correctly (e.g., session management, booking form functionality)
- Analytics cookies — used to measure website traffic and performance (e.g., Google Analytics, in anonymised form)
- Preference cookies — used to remember your settings and preferences
You can control and disable non-essential cookies through your browser settings at any time. Disabling cookies may affect certain features of the website, including the online booking form.
Data Security
We take the security of your personal information seriously. Al Siraj Electronics Repairing applies appropriate physical, technical, and organisational safeguards to prevent unauthorised access, disclosure, alteration, or destruction of your data.
These measures include secure access controls for staff, encrypted data transmission over HTTPS, and restricted access to personal data on a need-to-know basis within our team.
No method of transmission over the internet is entirely secure. While we do our best to protect your data, we cannot guarantee absolute security. If you believe your data has been compromised, contact us immediately at alsirajexpert@gmail.com.
Your Rights
Under applicable UAE privacy law, you have the following rights regarding your personal data:
- Right to access — to request a copy of the personal data we hold about you
- Right to correction — to request that inaccurate or incomplete data be corrected
- Right to deletion — to request that we delete your data, subject to legal retention obligations
- Right to restriction — to request that we limit how we process your data in certain circumstances
- Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, contact us at alsirajexpert@gmail.com or call / WhatsApp +971 524 551 441. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party websites (for example, WhatsApp or social media platforms). This Privacy Policy applies only to alsirajelectronicsrepairing.ae. We are not responsible for the privacy practices of any linked third-party site, and we encourage you to read their policies separately.
Children’s Privacy
Our services are directed at adults (18 years and over). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly. If you believe we have received data from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. When we do, we will revise the ‘Last Updated’ date at the top of this page. Continued use of our website or services after any update constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:
- Business: Al Siraj Electronics Repairing
- Phone / WhatsApp: +971 524 551 441
- Email: alsirajexpert@gmail.com
- Website: alsirajelectronicsrepairing.ae
- Address: Dubai, United Arab Emirates